AWS Updates - 2025-12-29
AWS What's New
Amazon Connect dashboards now support filtering metrics based on custom business dimensions
- Link: https://aws.amazon.com/about-aws/whats-new/2025/12/amazon-connect-dashboards-filtering-metrics-custom-business-dimensions
- Published: 2025-12-29
Amazon Connect dashboards now support filtering metrics based on custom business dimensions such as business divisions, product lines, or customer segments. Using predefined attributes, you can create business dimensions to filter metrics helping you customize the dashboards based on your unique business need. For example, if your queue handles contacts across product lines, you can filter metrics by product line to compare handle times and determine where agents need product training.
Amazon Connect dashboards are available in all AWS commercial and AWS GovCloud (US-West) Regions where Amazon Connect is offered. To learn more about dashboards, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.
Amazon OpenSearch UI supports CMK and increased metadata size
- Link: https://aws.amazon.com/about-aws/whats-new/2025/12/amazon-opensearch-ui-cmk-metadata/
- Published: 2025-12-29
Amazon OpenSearch Service now supports AWS KMS customer managed keys (CMKs) and increased size for OpenSearch UI metadata. Amazon OpenSearch UI is a managed service for dashboarding and operational analytics that provides a unified view across multiple data sources, including OpenSearch domains and collections, Amazon S3, Amazon CloudWatch, and AWS Security Lake.
You can now create new OpenSearch UI applications with metadata encrypted with your own CMKs, helping organizations meet regulatory and compliance requirements. This launch also increases the metadata size limit for saved objects in OpenSearch UI, enabling you to create and store complex queries, extensive visualizations, and large-scale dashboards.
CMK support and increased metadata size are available in all regions that OpenSearch UI is available. Learn more at Amazon OpenSearch UI Developer Guide.